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Kimberley O'Donnell

VP Of Customer Success at Lacerta Group

Kimberley O'Donnell has a diverse work experience spanning over several years. Kimberley is currently the Director of Customer Experience at Lacerta Group, LLC., a position they have held since August 2021. Prior to this, they served as the Vice President of Teleservices Performance and Operations at Triton Technologies, Inc. from May 2020 to June 2022. From August 2015 to May 2020, Kimberley worked at Collette as the Client Care, Director Global US and Canada, where their responsibilities included ensuring customer satisfaction through quality control procedures, operational excellence, and innovation. Kimberley started their career at Covidien in 1987, where they held various roles, including Customer Operations Manager from October 2007 to July 2015, and Manager of Continuous Replenishment Planning and EDI Teams from March 1987 to October 2007.

Kimberley O'Donnell's education history includes pursuing a Business Administration Degree with a focus in Business Administration and Management, General at Fisher College in Attleboro, MA. The specific start and end years are not provided. Additionally, Kimberley has studied Fashion Merchandising at Johnson & Wales University, although the degree obtained and the duration of the program are unspecified.

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Timeline

  • VP Of Customer Success

    March 1, 2024 - present

  • Director Of Customer Experience

    August, 2021