Clement Arnold de Castro

Clement Arnold de Castro is a seasoned professional in retail operations, training, and customer experience, currently serving as the Head of Retail Operations, Training & Development, and Customer Experience at Lacoste since June 2015. Responsibilities include recruiting and training sales teams, conducting customer experience audits, managing offline store operations, optimizing inventory levels, and ensuring compliance with safety protocols and brand guidelines. Clement has previously held roles focused on training and development at Acciale Formation and Receptive Acumen Pvt. Ltd. With a strong educational background, including an MBA in Operations & Supply Chain Management from Liverpool John Moores University and a Bachelor's in Education from Kurukshetra University, Clement is adept at aligning training programs with business goals and evaluating their effectiveness across various retail environments.