Sandrine Gosse

Sandrine GOSSE is an accomplished professional in customer service and quality management with extensive experience across multiple sectors, including retail, hospitality, and food service. Currently serving as the Head of Customer Service at Lacoste Europe, Sandrine manages an internal team and a Customer Service partner while driving operational excellence and customer satisfaction across 13 countries. Previous roles include Customer Experience Director at Stellantis, where Sandrine enhanced customer experience across 73 dealerships, and Senior Consultant at H&Care Impact, focusing on quality culture. Earlier experience includes leadership positions at COLISEE, Louvre Hotels Group, and various food service companies, emphasizing quality assurance, operational management, and customer-centric strategies. Sandrine holds an engineering degree in Agronomy and Agro-food from L'Institut Agro Rennes-Angers.