Lactalis Canada
Thomas Briand is an experienced professional in the fields of customer service and order management, currently serving as National Manager of DSD Order Entry at Lactalis Canada since November 2017. Prior to this role, Thomas held the position of Customer Service Team Lead at Nestlé from March 2009 to November 2017, overseeing a team of eight and driving best practices in customer service while ensuring compliance with order to cash processes. Thomas also managed an automotive parts distribution operation at MVP Sales & Service and held various managerial roles at Yum! Brands, focusing on training and operational standards. Thomas possesses a solid educational background from Champlain College, St-Lambert.