Joy Hananiya

Joy Hananiya is a Customer Experience Manager at Accion Microfinance Bank Limited, overseeing contact center operations since June 2023. Prior to this role, Joy served as a Client Service Consultant at Sarabel Logistics and Security Services Limited, focusing on security and background checks from November 2022 to June 2023, and as a Customer Experience Executive at Accion Microfinance Bank from September 2019 to September 2022. Additionally, Joy has volunteered at Lagos Food Bank since July 2021 and gained experience as an intern at BellaNaija in August 2019, where responsibilities included writing and publishing news. Joy holds a Bachelor of Arts degree in English Language and Literature from Ibrahim Badamasi University Lapai, obtained from November 2011 to December 2015.