Laivly
Brent Dilk has extensive experience in the field of software quality assurance. Brent started their career at Momentum Healthware in 2004, serving as a Quality Assurance Lead until 2011. Brent then joined Market Force Information, where they held multiple roles including Quality Assurance Engineer, Senior Quality Assurance Engineer, Manager of Quality Assurance, and eventually Director of Quality Assurance from 2011 to 2019. Since 2019, Brent has been working as a Manager of Software Quality Assurance at Laivly.
Brent Dilk attended Red River College Polytechnic from 1997 to 1998, where they pursued a degree in Architectural Drafting. Prior to that, between 1983 and 1986, they attended Murdoch, although the specific degree or field of study they pursued is not provided.
Laivly
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Laivly is part of the emerging class of CX technology that combines AI and automation with live agents to unlock the full value of human connection in customer care. By seamlessly connecting with existing contact center tools and systems (no API required), Laivly adds a powerful and intuitive artificial intelligence layer to the customer serviceagent’s desktop, empowering them to make faster decisions, speedier resolutions, smarter appeasements, and perfectly on-brand responses.Led by a team of experienced contact center veterans, Laivly grew out of the unique needs and challenges of customer service programs. Laivly works with the world’s most influential brands to improve the customer experience by focusing on the agent experience. Laivly is a privately held company based in Winnipeg, Canada. Learn more at https://www.laivly.com.