Laivly
Chris Fantini has a diverse work experience spanning various roles in different companies. Chris currently works as a Social Engagement Manager at Laivly since May 2023. Prior to that, they were associated with IntouchCX, where they held multiple roles including Product Integration Manager from March 2019 to May 2023, Employee Experience Manager from November 2016 to March 2019, and Implementations/ Operational Support from October 2014 to November 2016.
Before joining IntouchCX, Chris worked as an On Air Announcer at Jim Pattison Broadcast Group from September 2014 to November 2016. Chris was also the Program Director/Music Director at Hector Broadcasting - East Coast FM/CKEZ FM from December 2013 to July 2014.
Chris'searlier experience includes working at Bell Media/Astral/Standard Radio as an Announcer/Assistant Music Director for Virgin Radio/Hot 103, and at Newcap Radio - Cafe 100.7 as a Music Director/Assistant Program Director/Drive Host and Announcer/Assistant Music Director.
Throughout their career, Chris has demonstrated skills in various areas such as social engagement management, product integration, employee experience management, program directing, music directing, and on-air announcing.
Chris Fantini's education history includes obtaining a diploma in Radio/TV Broadcasting from Columbia Academy of Broadcasting for the period of 2001-2002. In addition, Chris has obtained the certification of Serving It Safe from Manitoba Liquor & Lotteries Corporation in April 2009.
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Laivly
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Laivly is part of the emerging class of CX technology that combines AI and automation with live agents to unlock the full value of human connection in customer care. By seamlessly connecting with existing contact center tools and systems (no API required), Laivly adds a powerful and intuitive artificial intelligence layer to the customer serviceagent’s desktop, empowering them to make faster decisions, speedier resolutions, smarter appeasements, and perfectly on-brand responses.Led by a team of experienced contact center veterans, Laivly grew out of the unique needs and challenges of customer service programs. Laivly works with the world’s most influential brands to improve the customer experience by focusing on the agent experience. Laivly is a privately held company based in Winnipeg, Canada. Learn more at https://www.laivly.com.