Laivly
Colton Palcat began their work experience in 2007 at Red River Co-op as a Cashier, where they worked until 2014. In 2014, they joined Market Force Information as an Application Support Developer and later transitioned to the role of Software Engineer in 2017. From 2018 to 2019, they served as a Senior Software Engineer at Market Force Information. In 2019, they joined Laivly as a Software Developer.
Colton Palcat attended Stonewall Collegiate Institute from 2006 to 2009. During this time, they did not pursue any specific degree or field of study. Later, from 2011 to 2013, Colton attended Red River College Polytechnic, where they obtained a Business and Information Technology Degree with a focus on Information Technology.
Laivly
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Laivly is part of the emerging class of CX technology that combines AI and automation with live agents to unlock the full value of human connection in customer care. By seamlessly connecting with existing contact center tools and systems (no API required), Laivly adds a powerful and intuitive artificial intelligence layer to the customer serviceagent’s desktop, empowering them to make faster decisions, speedier resolutions, smarter appeasements, and perfectly on-brand responses.Led by a team of experienced contact center veterans, Laivly grew out of the unique needs and challenges of customer service programs. Laivly works with the world’s most influential brands to improve the customer experience by focusing on the agent experience. Laivly is a privately held company based in Winnipeg, Canada. Learn more at https://www.laivly.com.