Laivly
Kevin Wu has a diverse work experience spanning various roles and industries. Kevin started their career as a Staff Accountant at Magnus Chartered Accountants in June 2014 and worked there until April 2015. In September 2015, they had a Business Analyst (Co-op) role at Canadian Tire Corporation. From October 2017 to December 2018, Kevin worked at Online Business Systems as a Business Analyst / Consultant, where they led multiple projects and coached clients on Agile best practices. In 2019, Kevin joined Laivly, where they initially worked as a Business Analyst until June 2020. Kevin then transitioned to the role of Product Manager in July 2020.
Kevin Wu earned a Bachelor of Commerce (B.Com.) degree with a focus on Accounting and Entrepreneurship from the University of Manitoba. Kevin attended the university from 2012 to 2017. In 2016, they also completed a program in Business Administration and Management, General at The Hong Kong University of Science and Technology. In addition to their degrees, Kevin Wu obtained the certifications of Certified Scrum Product Owner® (CSPO®) and Certified ScrumMaster® (CSM®) from the Scrum Alliance, in November 2018 and April 2018 respectively.
Laivly
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Laivly is part of the emerging class of CX technology that combines AI and automation with live agents to unlock the full value of human connection in customer care. By seamlessly connecting with existing contact center tools and systems (no API required), Laivly adds a powerful and intuitive artificial intelligence layer to the customer serviceagent’s desktop, empowering them to make faster decisions, speedier resolutions, smarter appeasements, and perfectly on-brand responses.Led by a team of experienced contact center veterans, Laivly grew out of the unique needs and challenges of customer service programs. Laivly works with the world’s most influential brands to improve the customer experience by focusing on the agent experience. Laivly is a privately held company based in Winnipeg, Canada. Learn more at https://www.laivly.com.