Laivly
Matthew Bruno has a diverse work experience in various companies and roles. Matthew is currently the VP of Revenue at Laivly since February 2022. Prior to this, they worked at BCG Digital Ventures and Boston Consulting Group (BCG) from 2018 to 2022, where they held roles such as Lead Venture Architect, Senior Venture Architect, Project Leader, and Consultant. Matthew also co-founded pumpkin petcare in 2018 and served as the Interim Head of Strategy and Operations. Before that, Matthew worked at Fahrenheit 212 as an Engagement Manager, Senior Associate, and Innovation Associate from 2013 to 2017. Matthew started their career at Cognizant Technology Solutions in 2010 as a Business Analyst and had an internship at SAP in 2009 as an SAP Master Data Manager.
Matthew Bruno attended the University of Southern California from 2006 to 2010, where they obtained a Bachelor of Science degree in Business Administration. In 2009, they also participated in the Marshall International Exchange Program at the Copenhagen Business School. In March 2016, Matthew obtained a Scrum Master Certificate from the Product School.
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Laivly
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Laivly is part of the emerging class of CX technology that combines AI and automation with live agents to unlock the full value of human connection in customer care. By seamlessly connecting with existing contact center tools and systems (no API required), Laivly adds a powerful and intuitive artificial intelligence layer to the customer serviceagent’s desktop, empowering them to make faster decisions, speedier resolutions, smarter appeasements, and perfectly on-brand responses.Led by a team of experienced contact center veterans, Laivly grew out of the unique needs and challenges of customer service programs. Laivly works with the world’s most influential brands to improve the customer experience by focusing on the agent experience. Laivly is a privately held company based in Winnipeg, Canada. Learn more at https://www.laivly.com.