Fernanda Heredia

Customer Success Lead at Lalamove

Fernanda Heredia is a seasoned professional in customer success and operations, currently serving as a Customer Success Lead at Lalamove since July 2023. Previously, Fernanda held similar positions at Mudafy from January 2022 to January 2023, including Senior Customer Success Advisor. Earlier experience includes roles such as Customer Service Coordinator at Meru.com and Operations Executive at OYO México, showcasing a strong background in customer service and operational management. Additional experience includes serving as Assistant Secretary at the Autoridad Educativa Federal en la Ciudad de Mexico, providing technical support expertise at Uber, and working as a Sales Promoter at Transporte Terrestre Nueva Imagen. Fernanda holds a degree from Universidad Mexicana, S.C.

Location

Mexico City, Mexico

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Lalamove

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Established in December 2013, Lalamove was created to make on-demand and same-day delivery possible for everyone at the touch of a button. Today, Lalamove operates in over 20 markets across Asia, Latin America and the United States connecting over 7 million registered users with a pool of over 700,000 driver partners. Their driver partners operate a vast array of vehicles to suit each market including lorries, vans and cars for deliveries of almost anything of any size. Fleets of two-wheel vehicles are also available for courier services providing fast and low-cost delivery solutions. Through dedicated mobile and web apps, Lalamove seamlessly connects users and drivers around the world to move things that matter.


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Headquarters

Shenzhen, China

Employees

1,001-5,000

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