Milton Junior

Milton Junior is an experienced senior manager in operations and customer engagement, currently serving as Senior Manager of Driver Operations and Managing Director at Lalamove since July 2019. During tenure, Milton successfully managed market P&L, adjusted headcount post-pandemic, and implemented strategies to maintain profitability in Mexico's advanced delivery and ride-hailing sector. Prior roles include Senior Manager of Service Delivery at Conduent, where leadership focused on enhancing customer experience for a prominent automotive manufacturer, and Manager of Client Services at Atento Brasil, overseeing a large customer support team for a major Brazilian retailer. With a background in various roles at Concentrix and Teleperformance Brasil, Milton has demonstrated expertise in operational management, customer satisfaction, and efficiency improvement across multiple industries. Education includes some college experience.