Alicia Millis is an experienced professional in the mortgage and financial services industry, currently serving as the Servicing & Arrears Manager at LANDBAY since September 2022. Previously, Alicia held multiple roles at CHL Mortgages from October 2015 to September 2022, including Customer Services Team Leader, Arrears Team Leader, Operations Compliance Specialist, Risk Officer, Project Support, and Mortgage Administrator. Alicia also worked as a Commercial Cards Officer at National Australia Bank and gained early experience in mortgage administration at Chadney Bulgin LLP and CHL Mortgages Ltd. Alicia’s education includes a National Diploma in Social Care from Basingstoke College of Technology.