Sam Mardon

Chief Customer Officer at Landmark

Sam Mardon has a diverse range of work experience in various industries. Sam started their career at the Telegraph Media Group as an Operations Manager, where they were responsible for managing a contact center and ensuring high-quality customer service. After that, they worked at Pitney Bowes Software as a Manager of Customer Service and Support, where they implemented support processes to increase customer satisfaction.

Sam then joined MWB Business Exchange as a General Manager, overseeing a business center and managing a team. Following that, they worked at NET-A-PORTER GROUP LTD, first as a Premier Manager, responsible for a same-day delivery service, and then as a Retail Operations Manager for MR PORTER, where they handled inventory, merchandising, and logistics.

Sam later joined The Nido Collection as a Residence Manager, overseeing a large residential property and managing real estate operations. Sam then became the Global Head of Operations for the Nido Estate, responsible for strategy, operational management, and customer experience.

After that, they worked at twobirds Bridesmaid as the European Director of Operations, managing the European operations and brand.

Most recently, Sam worked for The Space UK Limited as an Operations Director and later as a Director, responsible for the overall performance of multiple flexible office locations.

Currently, Sam holds the position of Chief Customer Officer at Landmark, where they are responsible for revenue and client experience for the Landmark and The Space brands.

Sam Mardon attended Maidstone Grammar School for Girls from 1982 to 1987. No degree or field of study information is available for this period. Additionally, Sam has obtained a certification in Customer Experience Masterclass from Awards International, although the specific month and year of obtaining the certification are not provided.

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Timeline

  • Chief Customer Officer

    December, 2022 - present

  • Head Of Client Experience

    April, 2022