Gróa Helga Eggertsdóttir

Gróa Helga Eggertsdóttir has extensive work experience in the telecommunications industry, with a focus on customer service, IT support, and technical operations. Gróa Helga is currently the Head of Customer Service and IT Support at Landsbankinn since August 2022. Prior to this, they held the position of Director Technical & IT Support at NOVA Iceland from May 2020 to August 2022. Gróa also served as the Director of Customer Service and IT Operation at Þjóðskrá / Registers Iceland from January 2019 to February 2020.

Earlier in their career, Gróa worked at N1 as the Head of Loyalty & Customer Engagement program from January 2017 to December 2018. Gróa Helga also held various managerial roles at Vodafone Iceland, including Head of Core and Application and Head of Customer Service and Technical Support. In these positions, they were responsible for leading teams, strategic planning, project management, and overseeing the implementation of various technologies and services.

Overall, Gróa has a diverse skill set and a strong track record in driving customer satisfaction and implementing innovative solutions in the telecom industry.

Gróa Helga Eggertsdóttir began their education by earning a Bachelor's Degree in Civil Engineering from Háskóli Íslands, where they studied from 2002 to 2006. Gróa Helga then pursued further education at DTU - Technical University of Denmark, where they obtained a Master's Degree in Civil Engineering between 2007 and 2009. Recently, in the years 2016 to 2018, Gróa attended Reykjavik University and completed an Executive MBA program, specializing in Business Administration and Management. This program awarded their with the certification of Executive MBA from Reykjavik University in June 2018.