Donna T.

Donna T. is an experienced Customer Resolutions Manager at Lanes Group plc since May 2018, specializing in regulated complaints within the drainage and water industry. With 14 years in the Financial Services Sector, Donna has a strong background in investigating and resolving complaints, ensuring compliance with FCA regulations, and maintaining accurate reporting for client reviews. Previous roles include Complaints Resolution Officer at LaSer UK/BNPParibas, where comprehensive investigation and resolution of complaints were key responsibilities, and Senior Quality Assurance Subject Matter Expert at HSBC/HFC, focusing on quality checks and team support. In earlier positions, Donna demonstrated strong skills in collections, account management, and team development, contributing to operational efficiency and customer satisfaction.