Union
Maxime Leclerc has a diverse work experience spanning multiple roles and industries. Maxime is currently the Chief Technology Officer at Union, where they successfully managed the technological acquisition and mergers of three different entities. Maxime played a key role in creating Hexa, an omnichannel customer experience management platform. Prior to this, they served as the Chief Technology Officer at Circle6, leading the IT, QA, UX, and development team and handling various projects for clients. Maxime also worked as a Senior Technology Advisor at nventive and as the Chief Technology Officer at Sonic Boom Creative Media. Before that, they held technical director positions at Active Promo Marketing, LetsMeetIn.com, and Takeout Interactif. Maxime started their career as a Senior Programmer and Technical Lead at Inpix and later became the Owner, CTO, Lead Game Designer, and Programmer at Dragon Claw Studio. Maxime also worked as a Technical Lead at DTI Software, where they were responsible for the development of an online gaming portal. Maxime Leclerc has a strong background in technology and a proven track record in leading and building successful teams.
Maxime Leclerc began their education in 1993 at Cégep de l'Abitibi-Témiscamingue Campus Rouyn-Noranda, where they studied Arts et lettres. Maxime completed their studies at this institution in 1996. In 1998, they attended Institut Demers and obtained a Certificat d’études collégiales (CEC) in Computer Programming in 1999. In addition to their formal education, Maxime Leclerc obtained a certification as a Certified ScrumMaster from the Scrum Alliance in December 2014.
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Union
Founded in 2002 by childhood friends Luc Brousseau and Christian Watier, Mont‑Saint‑Hilaire‑based Lanla specializes in measuring and managing the customer experience. Now a leading Quebec firm, Lanla comprises 60 employees and serves close to 100 major companies throughout the province. Whether revising a company’s strategy, updating servicestandards, developing a business culture centred on the customer experience, measuring the behaviour of customers in their natural environment (e.g., in store or online), or measuring the economic impact of customer experience‑related decisions, Lanla’s team of experts is unmatched.Lanla is expanding its services with the mobile platform Wizper™, an AI driven mobile app that analyzes and interpret satisfaction surveys, online reviews, social media posts, and operational data for retail businesses, restaurants, hotels, financial institutions, and service companies. Wizper™ generates detailed and actionable advice, alerts, and learning resources so that managers can improve both their customers’ experience and their company’s performance.