Pia Laakso

Pia Laakso currently serves as the Head of Customer Service and Customer Experience at Länsi-Uudenmaan hyvinvointialue, focusing on enhancing customer satisfaction and improving digital communication channels. Previously, Pia held various roles including Senior Consultant at White Hat, where strategies for customer service operations were developed, and Customer Experience Director at Canal Digital Finland Oy, responsible for customer journey optimization and omnichannel service management. Additional experience includes roles at DNA Oyj and Digi TV Plus Oy, where emphasis was placed on customer retention, upselling, and service strategy implementation. Pia's educational background includes an MBA in Marketing from the University of Jyväskylä and specialized programs in strategy and service design.