Alcourtney Smith

Alcourtney Smith has a varied work experience, having worked in the tech sales, operations and customer service industries. In 2023, Smith began working as an Enterprise Sales Development Representative at Lansweeper, an IT asset management software provider. In 2022, Smith was selected in the top 3% of applicants to participate in the Nextplay Sales Fellowship, an 8-week program focused on preparing individuals for a career in tech sales. From 2018 to 2013, Smith worked at HealthHelp and Sutherland, respectively. At HealthHelp, Smith was an Operations Manager, managing and providing support to a team of 20 customer-facing FTE and applying lean process improvement to increase productivity per hour. At Sutherland, Smith held two roles: Operations Lead and Customer Service Team Lead. As Operations Lead, Smith managed a mortgage pipeline of 50-90 loans, outperforming the company average in achieving loan-processing turnaround time. As Customer Service Team Lead, Smith processed authorizations for healthcare services, contacted network providers to arrange appointments, and maintained a 99% call quality average over a 36-month period.

Alcourtney Smith has a Bachelor of Science in Business Administration from Western Governors University with a focus in Business Administration and Management, General. Additionally, they obtained a WGU Strategic Thinking & Innovation Certificate from Badgr (now part of Instructure) in July 2022.