Owen W.

Owen W. has a diverse range of work experience in the IT field. Owen started their career as an IT intern at Capstone Works, Inc. in July 2019, where they organized technical equipment, diagnosed and repaired PC hardware, and created documents for effective communication. Owen then became a desktop support engineer, diagnosing and repairing hardware, software, and network issues on-site and remotely. Owen also wrote technical documentation and answered client inquiries. In August 2020, they transitioned to the role of a systems engineer at the same company, where they monitored security and compliance, deployed and troubleshooted server hardware and software, and improved existing policies and procedures. Owen'snext position was as a technician (TSG) at UPS from February 2022 to May 2023. There, they provided support for workstations, servers, and office peripherals, resolving equipment repair cases, maintaining asset records, and handling tickets using ServiceNow. In September 2021, Owen also worked as a business owner, troubleshooting and repairing hardware, software, and networks for home and small businesses. Owen also hosted, migrated, and maintained web and email servers, and performed advanced troubleshooting tasks related to mail flow, Azure AD synchronization, and web hosting. Currently, they are a technical support engineer at Lansweeper, starting in May 2023.

Owen W. completed their education at Stony Point High School from 2015 to 2019, where they focused on Computer Science. During their time there, they did not obtain a specific degree but concentrated on their field of study. Additionally, Owen obtained three certifications: CompTIA A+ in November 2018, CompTIA Network+ in December 2018, and CompTIA Security+ in January 2019. The institution responsible for awarding these certifications was CompTIA.