Fiona Mulligan

Fiona Mulligan serves as the Chief Operating Officer and Chief Experience Officer at Employer Direct Healthcare since August 2021. Previously, Fiona held various leadership roles, including Chief at a professional organization from April 2022 to April 2023, and Executive Vice President of Customer Experience Strategy and Delivery at bswift from April 2018 to August 2021. Additional experience includes Senior Vice President of Global Call Center Operations at Conduent and Xerox, where Fiona managed extensive customer service operations and transformation initiatives across multiple global locations. Earlier roles at Alight Solutions and John Hancock encompassed leadership in customer service and operational management. Fiona holds a Bachelor's degree in Marketing and Business from Technological University Dublin.