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Bomnielly Bosch

Senior Technical Support Analyst L2 at LastPass

Bomnielly Bosch has a diverse work experience spanning different roles and industries. Bomnielly started their career as a Fotoperiodista at PERIODICO SIGLO 21 in 2013. Bomnielly then worked as a Fotoperiodista at Emisoras Unidas in 2014 and as a Reportera de noticias de televisión at Guatevision - Canal 25 for a brief period in the same year. In 2015, they worked as a Reportera de redacción at Revista Crónica and as a Representante del servicio de atención al cliente at Xerox, both for a short period.

From 2017 to 2018, Bosch joined TELUS International Central America and served as a Líder de equipo de Operaciones, responsible for managing a team of customer service agents and ensuring they met company metrics. Bomnielly also worked as a Representante del servicio de atención al cliente at TELUS International Central America, following scripts via chat to address customer needs and provide solutions.

In 2020, they had a brief stint at Atento as a Representante del servicio de atención al cliente, where they followed chat scripts to handle various topics, identify customer needs, and offer solutions. Subsequently, they joined LogMeIn as a Technical Support Analyst L1, providing technical assistance, and later transitioned to the role of Technical Support Analyst L2 at LastPass in 2021.

Bomnielly Bosch attended the Escuela de Medicina Natural, Tradicional y Alternativa - Esmenta from 2022 to 2023, where they pursued a degree in Naturopathy. Their field of study focused on natural medicine and natural healing methods. From 2012 to 2016, Bomnielly also attended the Universidad del Istmo, but no specific degree or field of study was provided for this period.

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Timeline

  • Senior Technical Support Analyst L2

    April 1, 2023 - present

  • Technical Support Analyst L2

    November, 2021