Brett Kratchman is an experienced professional in technical support and customer service, currently serving as the Director of Technical Support at LastPass since January 2023, following a role as Senior Manager in the same department. Prior experience includes senior management and management positions at GoTo, LogMeIn, and Buildium LLC, where Brett developed expertise in customer support and operations management. Earlier roles at Kitchen Kapers, Yellow Book USA, Goldense Group, Inc., MRO Software, and Citizens Bank contributed to a comprehensive background in support and market research. Brett holds a Master of Business Administration from the Questrom School of Business at Boston University and a Bachelor of Science in Business Administration from Northeastern University.
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