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Stephanie McGhee-Walker

Enterprise Customer Success Manager at LastPass

Stephanie McGhee-Walker has extensive work experience in various roles and industries. Stephanie currently works as an Enterprise Customer Success Manager at LastPass, where they are responsible for driving the success of a portfolio of large enterprise customers by managing product deployment, adoption, and retention. Prior to this, Stephanie worked as a Freelance Consultant at The Tech Girl, delivering solutions in consulting, solutions design, technical support, web design, web hosting, and project management.

Stephanie also has experience at NAVOMI, where they worked as an Implementation Manager, leading technical customer implementations and ensuring exceptional client experiences. Stephanie also served as the Customer Relationship Management Team Lead, managing the customer account program for strategic accounts and ensuring client satisfaction and retention.

At LivePerson, Stephanie worked as a Project Manager Contract, designing and controlling project kick-off processes and ensuring customer requirements were met. Stephanie collaborated with clients to establish project baselines and detailed plans for implementations.

Stephanie was a Senior Account Manager at First Advantage, serving as the primary point of contact for large clients and driving contract renewals and sales. Stephanie also worked at Ellucian as a Client Relations Manager, focusing on business growth, service delivery, and customer satisfaction.

In the earlier years of their career, Stephanie held positions such as Project Manager at Xerox, Technology Consultant at The Sunrise Group, and Storage Consultant at Computer Associates. Stephanie also worked as a Relationship Manager at TSYS, where they collaborated with various teams to ensure successful implementation and support of credit card and hosting services.

Stephanie McGhee-Walker's work experience showcases their expertise in customer success, project management, consulting, and relationship management in various industries.

Stephanie McGhee-Walker obtained a Master's degree in Information Technology Management from Colorado Technical University in 2005. Preceding their master's degree, they earned a Bachelor's degree in Psychology from the University of Montevallo in 1996.

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Timeline

  • Enterprise Customer Success Manager

    November, 2021 - present