Clemente Mundi

Clemente Mundi is a skilled professional in the field of digital transformation and customer experience, currently serving as the Digital Team Lead at LATAM Airlines since August 2021. In this role, Clemente focuses on co-creating key performance indicators (KPIs) and leading a team dedicated to improving post-sale servicing processes. Previous positions include roles at LATAM Airlines as a Digital Professional and Senior Data and KPI Analyst, where contributions involved enhancing customer interaction methodologies and coordinating product and service priorities. Clemente's background also includes roles in customer success at eTrans, operational analytics at Transit - Smart Mobility, and research in accessible transport at Pontificia Universidad Católica de Chile, complemented by a degree in Civil Engineering with a specialization in Transport and Logistics.