Pedro Guzmán Ulloa

Pedro Guzmán Ulloa has a diverse work experience in the aviation and retail industries. Pedro currently works as a Digital Product Lead at LATAM Airlines, a position they started in September 2022. Prior to their current role, they worked at Parque Arauco as a Subgerente de Experiencia e Innovación from April 2021 to August 2022.

Pedro has extensive experience at LATAM Airlines, where they held various roles. From September 2019 to March 2021, they served as a Subgerente de Gestión de Ordenes Digitales - Proyecto Transformación Digital. Their role involved leading and coordinating digital transformation projects. Pedro also served as a Subgerente de Proyectos Transversales from June 2019 to September 2019, and as a Jefe de Políticas de Cliente from May 2018 to May 2019, where they were responsible for customer policy management.

Prior to these roles, Pedro worked as a Jefe de Gestión del Cambio from December 2016 to April 2018, overseeing change processes within the company. Pedro also served as a Jefe de Proyectos de Transformación and an Analista de Implementación de Servicio, contributing to transformation projects and service implementation. Additionally, Pedro worked as an Analista Capacity Planning from April 2013 to April 2015, where they analyzed demand and managed projects for the Contact Center.

Overall, Pedro Guzmán Ulloa has a strong background in digital transformation, project management, customer policies, and change management within the aviation and retail industries.

Pedro Guzmán Ulloa has a diverse education history. In 2019-2020, they attended Newfield Network to earn a degree in Coach Ontológico. Prior to that, from 2015-2017, they pursued a Magister en Gestión y Dirección de Empresa - MBA at Universidad de Chile. Pedro completed their undergraduate studies from 2007-2012 at Universidad Tecnica Federico Santa Maria, where they earned a degree in Ingeniero Civil Industrial. In 2011, they briefly studied at Universitat Politècnica de Catalunya, although the specific degree or field of study for this period is not provided.