Rafael Walker

Rafael Walker serves as the Services Transformation Global Director and LATAM Labs Head at LATAM Airlines, roles held since April 2009, where Rafael founded the LATAM innovation Lab and established an open innovation system leveraging Design Thinking methodology. Notable achievements include partnerships with major hubs like Inovabra and tech giants Google and Microsoft, resulting in simplified processes for customer interactions. Previous positions at LATAM include Customer Care Global Director, Airports and Ground Handling Director, and Senior Integration Manager, with a focus on operational transformation and synergies during the LAN Chile/TAM Airlines merger. Earlier experiences include roles at Credit Suisse, Integration Consulting, and SRI Radio Systems GmbH, along with leadership at AIESEC. Rafael holds multiple master’s degrees in International Management and Business Administration from prestigious institutions, complemented by a bachelor's degree from FGV.