Virginia Silva

Virginia Silva has over 20 years of experience in customer service and relationship management within the travel and hospitality industry. Currently serving as an Analista de atendimento ao cliente at LATAM Airlines since January 2017, Virginia handles customer inquiries, complaints, and suggestions, while also monitoring case evaluations on platforms like Reclame Aqui. Previously, Virginia held various roles at LATAM Travel, including Líder de vendas, where responsibilities included overseeing the sales process and enhancing operational flows, and Assistente, focusing on hotel registration. Virginia's early career includes positions at Parthenon Le Corbusier and Hotelaria Accor Brasil, gaining expertise in client interaction and sales support. Virginia holds a Bachelor's degree in Tourism Management from Universidade Paulista.