Lattice
Matilda Johansson is an experienced professional with a diverse background in customer care and account management. Currently serving as a Senior Customer Care Associate at Lattice since April 2025, Matilda previously held the position of Customer Relationship Lead at Rightmove, focusing on data services. Prior experience includes roles as an Account Manager at My Healthcare Recruit, a Sales Development Representative at Operatix, and various managerial positions at Granger & Co. and Maxwell's Group, alongside an Assistant Manager role at Chelsea Quarter Cafe. Over the years, Matilda has developed strong skills in customer relations and team leadership.
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Lattice
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Used by 5,000+ companies around the world, Lattice's people management platform brings together all the tools, workflows, and insights business leaders and people managers need to build engaged, high-performing teams and succeed in the new world of work. The Lattice platform enables great business outcomes by integrating continuous performance management, employee engagement, career development, compensation management, goal-setting and OKRs, and people analytics in a unified, employee-centric experience that people actually like to use.