Rose Jeanfreau

Rose Jeanfreau has a diverse work experience in healthcare administration and patient services. Starting in 1994, they worked as an Account Executive and Outreach Support Specialist at the Department of Laboratory Medicine at Swedish Hospital. Rose established relationships with various hospital departments and trained clients on service policies and procedures. From 2004 to 2007, they served as a Patient Access Manager at Swedish Hospital, handling responsibilities such as scheduling appointments, monitoring call reports, and implementing web-based functions for physician referral and community reservations. From 2007 to 2014, Rose worked as the Patient Access Director at Swedish Hospital, where they implemented integrated collections platforms and point of service collections in multiple departments. Rose also served as Director of Patient Access, Telecommunications, and Guest Services at Humboldt Park Health from 2014 to 2019. In this role, they managed a team of 45+ employees and developed quality assurance performance improvement projects. Currently, since 2020, they are working at LCMC Health as a Patient Access/Revenue Cycle Management professional, contributing to service delivery, patient satisfaction, and training programs.

Rose Jeanfreau earned a Master of Science degree in Health Administration from the University of St. Francis, which they attended from 2009 to 2011. Prior to that, they obtained a Bachelor of Arts degree in Human Resources Development from Northeastern Illinois University, where they studied from 2002 to 2006. In addition to their formal education, Rose has also obtained certifications in the NATIONAL INCIDENT MANAGEMENT SYSTEMS (NIMS), specifically IS-00100.HCb, IS-00200.HCa, and IS-00700.a, although the exact month and year of completion are not provided.