Emma Gernez

Emma Gernez is an experienced CRM project manager with a strong background in client acquisition, development, and retention strategies. Currently serving as Chef de projet CRM at Le Comptoir de Mathilde, Emma is responsible for defining and implementing client lifecycle actions, overseeing email/SMS campaigns, and managing CRM indicators. Previously, Emma held the position of Chargée de compte at BELACOM, where oversight of a client portfolio and project management of various CRM platforms were key responsibilities. Emma's professional journey includes roles as Chef de projet 360° at Graphito Prevention and as an Assistante chargée de communication at Haute-Savoie Habitat, showcasing a diverse skill set in project management, client relations, and communication strategies. Educational qualifications include a Licence Professionnelle in Métiers de la communication from IUT2 Grenoble and a DUT in Information-Communication from Université Côte d'Azur.