Hoi Lo

Technical Support Specialist at LeadDesk

Hoi Lo has an extensive work experience that spans over multiple years and various industries. They began their career as a Programmer at CRD Systems Oy, where they updated and programmed the Piletti system and installed workstations and software. They then worked as a Registry Assistant/Office Janitor at Sosiaali- ja terveysalan lupa- ja valvontavirasto Valvira, where they managed the registry database, digitized applications, and provided IT support. Hoi then joined Clas Ohlson as a Salesman, where they provided customer service and drove sales. They also had an internship role at Clas Ohlson prior to becoming a Salesman. Later, Hoi worked at SOL Henkilöstöpalvelut Oy, where they processed sheets and blankets for hospitals. They then joined Swappie as a Production Specialist, where they gained skills in technical fault checking, grading, outbound packing, and repair and refurbishment. They were later promoted to Inbound Specialist, where they received and organized phones and managed in-house logistics. Hoi's most recent role was as a Senior Warranty Specialist at Swappie, where they handled warranty-related responsibilities. Currently, Hoi is employed as a Technical Support Specialist at LeadDesk, where they handle technical queries and concerns related to the company's products and collaborate effectively with cross-functional teams.

Hoi Lo attended Helmi Business College ICT from 2010 to 2013, where they studied Computer Programming/Programmer, General. They did not obtain a degree during this time. In 2023, Hoi Lo obtained the Microsoft 365 Certified: Fundamentals certification from Microsoft.

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Timeline

  • Technical Support Specialist

    February, 2023 - present