Laura Vatilo

Laura Vatilo has a diverse work experience spanning several roles and companies. Laura currently works at LeadDesk as a Customer Success Manager. Prior to that, they worked at Sympa as a Customer Success Specialist from May 2021 to March 2023.

Laura's longest tenure was at Scandic Hotels where they held various positions. Laura started as a Front Office Duty Manager at Scandic Grand Marina in August 2006 and worked there until June 2011. During this time, they were responsible for managing the hotel reception and ensuring smooth daily operations.

Laura then transitioned to a Sales Representative role at Scandic Hotels in June 2011, where they focused on B2B sales and negotiations for group and meeting sales in the Helsinki area. Laura held this position until May 2016.

Afterwards, Laura became an Event Coordinator at Scandic Marina Congress Center, where they planned and coordinated events of varying sizes, working closely with customers and the congress center operations. Laura held this role from May 2016 to September 2018.

Finally, Laura became a Sales Shift Leader and Event Coordinator at Scandic Marina Congress Center in September 2018. In this position, they led a team of event coordinators and enjoyed sales, sales campaigns, negotiations, event planning, customer service, and coordinating activities with multiple parties. Their tenure at Scandic Hotels ended in May 2021.

Overall, Laura Vatilo has a strong background in customer success, sales, event coordination, and hotel management.

Laura Vatilo obtained a Bachelor's degree in Hospitality Administration/Management from Lahti University of Applied Sciences, graduating in 2004. Laura then pursued further education at the University of Helsinki from 2014 to 2015, although the specific degree attained is unknown. Currently, Laura is working towards a Master's degree in Service Design at Laurea University of Applied Sciences, with an expected completion in 2023.