Saija Pouru

Saija Pouru is the current VP of Business at LeadDesk. Saija has also previously worked at LeadDesk as the Head of Customer Success. In this role, they were responsible for overall customer retention, value creation and improving customer satisfaction in 7 different countries in a rapidly growing company. As a member of the management team, they led a multinational Customer Success team with 7 members in 5 different countries. Saija was also responsible for professional services including customer specific software development projects. Saija built customer management processes for the whole organization including sales teams. Saija reduced churn to all-time low, improved the number of successful onboardings, trained commercial CS team with technical skills (databases, problem solving, infrastructure) to manage new responsibilities, unified the way of working in different countries and improved transparency and efficiency in delivering professional services. Her team scored highest in employee satisfaction surveys and they were praised for their leadership skills.

Prior to LeadDesk, Saija Pouru worked as an entrepreneur at Vaihtorinki Oy from December 2012 to August 2013.

Saija Pouru has a MSc in Business and Economics from Helsingin kauppakorkeakoulu, with a focus in Marketing, Finance and Information Technology. Saija also has a Ylioppilas from Lahden Yhteiskoulun lukio, and is a Graduate from Sheridan High School.

Saija Pouru reports to Olli Nokso-Koivisto, CEO. Some of their coworkers include Paul Stenbäck - Interim CFO, Mika Matikainen - VP, Enterprise Sales, and Pauliina Leimu - CFO.