Jakob Nauerby Kristensen

Jakob Nauerby Kristensen is an experienced Customer Success Manager, having held this role since 2021 at Playable (formerly Leadfamly). Prior to this, they were a Paid Social Specialist at s360 from 2019 to 2021. Jakob Nauerby was also a Social media-chef at Kindly from 2015 to 2019, and a Social Campaign Manager at Nørgård Mikkelsen from 2015 to 2019. During this time, they were responsible for developing strategic plans and providing ongoing customer advice in relation to launching Inspirations presence on Facebook and Instagram. Jakob Nauerby also produced strategic and creative plans for Odense Marcipans activities on digital media in 2016, as well as reporting and data analysis of customer activities on social media and digital media. Additionally, they were a Project Medarbejder at Hesehus A/S from 2015 to 2015, where their focus was on how social media could optimize sales, customer retention, and customer engagement. From 2013 to 2015, they were a Creative Media Coordinator / Creative Media Intern at Mindshare Danmark, where they completed a range of tasks across Mindshare's customers on social media. Finally, they were a Producer/Strategy Intern at Firstborn Multimedia from 2009 to 2009.

Jakob Nauerby Kristensen completed a Bachelor of Arts in Media Studies from Syddansk Universitet - University of Southern Denmark from 2010 to 2012. Jakob Nauerby then earned a Master of Arts (M.A.) in International Business Communication from the same university from 2012 to 2014. Prior to that, they completed an AP in Multi Media Design & Communication from Erhvervsakademiet Lillebælt from 2008 to 2009.