Nura Alam

Nura Alam is a seasoned business analyst and IT professional with extensive experience across multiple companies. Currently employed at LEADS Corporation Limited since July 2018, Nura maintains business and technical communication with clients and documents user requirements. Previous roles include Senior Software Engineer (Implementation) at LEADS Corporation, where responsibilities included ensuring IT operations within the banking domain and managing incident resolution per ISO and ITIL standards. Earlier experience includes a position as Technical Support Engineer at Wipro, delivering total technology support for GrameenPhone, and as Senior Application Support Engineer at Mediasoft Data Systems Limited, focusing on software application support. Nura's career began at ADDIE Soft Ltd, where responsibilities spanned IT help desk support and hardware maintenance. Nura holds a Bachelor of Science degree in Computer Science from Dhaka International University and a diploma in Computer Technology from Mymensingh Polytechnic Institute.