Charles Souza

Charles Souza is an experienced Operations Manager at Leads2b since March 2020, responsible for developing and implementing operational strategies to enhance business processes and leading multifaceted projects. With a background in various business operations roles, including Business Operations Specialist and Customer Success Enablement, Charles has demonstrated expertise in optimizing customer relationships and system adoption. Previous roles at RD Station involved significant achievements in customer implementation, alignment of sales and customer success departments, and the creation of a pre-sales playbook. Early career experience includes roles at Mondelēz International in accounting and sales intelligence. Charles holds a Bachelor Degree in Business Management and an MBA in Business Intelligence from Universidade Positivo.