Leadway
Obinna Nwafor is a seasoned customer service professional with extensive experience in the banking sector. Currently serving as a Senior Associate in Branch Customer Service at Leadway since July 2025, Obinna previously held the position of Query and Resolution Officer (Team Lead) at Access Bank Plc from April 2019 to July 2025, where responsibilities included developing business relations with various payment networks and managing customer inquiries within defined service level agreements. Prior experience as a Customer Service Specialist at both Access Bank Plc and Diamond Bank Plc highlights a proven ability to handle high volumes of customer interactions, resolve complaints efficiently, and deliver exceptional service that consistently meets key performance indicators. Obinna holds a Bachelor of Business Management from Institut Superieur de Communication et de Gestion and a Higher National Diploma in Business Administration and Management from Federal Polytechnic Oko Anambra.
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Leadway
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LEADWAY Holdings is one of Nigeria’s foremost and largest Non-Banking Financial Services providers, with a reputation for customer-centricity, operational excellence, and outstanding business performance. As a holding company, our businesses cut across different financial services specialties including Insurance (Life and Non-Life), Pension Funds Administration, Health Management, Asset Management, Wills and Trusts Management services etc. Our associate companies include Leadway Assurance, Leadway Pensure, Leadway Health, Leadway Capital and Trusts, Leadway Asset Management, Leadway Properties and Investments, Ankara(HMO Cote D'Ivorie), and Leadwayassurance (Cote D’Ivoire). LEADWAY enjoys the patronage of both Individuals and Corporate clients spanning all the major industries including Construction & Engineering, Manufacturing, Oil & Gas, Shipping, Aviation, Government Agencies, Federal and State Ministries, and other Parastatals.