Obinna Nwafor

Obinna Nwafor is a seasoned customer service professional with extensive experience in the banking sector. Currently serving as a Senior Associate in Branch Customer Service at Leadway since July 2025, Obinna previously held the position of Query and Resolution Officer (Team Lead) at Access Bank Plc from April 2019 to July 2025, where responsibilities included developing business relations with various payment networks and managing customer inquiries within defined service level agreements. Prior experience as a Customer Service Specialist at both Access Bank Plc and Diamond Bank Plc highlights a proven ability to handle high volumes of customer interactions, resolve complaints efficiently, and deliver exceptional service that consistently meets key performance indicators. Obinna holds a Bachelor of Business Management from Institut Superieur de Communication et de Gestion and a Higher National Diploma in Business Administration and Management from Federal Polytechnic Oko Anambra.