Sophie Bognaux

Sophie Bognaux is a Senior Customer Success Manager at SAP LeanIX, specializing in enterprise architecture to facilitate business transformations. Prior experience includes serving as a Senior Customer Success Manager at Veracode, a leader in Application Risk Management solutions, and holding various roles at Gemba, including Head of Account Management and Head of Customer Success. At Gemba, Sophie was instrumental in developing a Customer Success team and establishing processes that supported customer retention and growth, while also pioneering the implementation of cutting-edge virtual reality learning solutions. Sophie’s expertise encompasses the entire account lifecycle and emphasizes customer satisfaction and success.