Catherine Francisco

Catherine Francisco has a diverse work experience spanning over many years. Their most recent role is as an Intake Operations Champion at Learnlife, starting in March 2022. Prior to this, they worked at ALPADIA Language Schools for five years from March 2017 to March 2022, where they served as an International Admissions Officer, responsible for customer care and managing agency requests.

Before their time at ALPADIA, Catherine held positions at Dorak Holding, where they were a Business Development Manager for EMEA from August 2016 to March 2017 and a Groups & MICE Specialist from July 2013 to August 2016. In these roles, they were primarily involved in communication with Brazilian market agencies, providing quotations and handling reservations.

Catherine also worked at HouseTrip, where they started as a Customer Service Agent from October 2011 to April 2012 and later became a Senior Sales Executive & Supervisor from April 2012 to June 2013. Catherine briefly worked at Sitel as a Quality Control Backoffice for Housetrip.com from July 2011 to October 2011.

From September 2007 to July 2011, Catherine worked at Pluricall, where they handled sales and customer care in both inbound and outbound capacities. Catherine also gained internship experience at André Tours in 2009 and VIAJES HALCON, S.A. in 2008.

Catherine Francisco began their education in 2003 at Escola Secundaria de Pombal, where they earned their Highschool Degree with a focus on Humanities and Social Sciences in 2006. Catherine then enrolled at Escola Superior de Hotelaria e Turismo do Estoril from 2007 to 2010, pursuing a degree in Tourism. During this time, they studied various subjects including History, Languages, Arts History, and Tourism. In 2010, Catherine participated in the Exchange Program at the Institute for Tourism Studies in Macau, China, focusing on Hotel Management and Recreation and Leisure. Lastly, in 2017, they attended Casa Turca de Barcelona to study Turkish Language at the A1-A2 level.