Demond O. Jones

Demond O. Jones has a strong background in technical support and team leadership. Demond O. is currently the Information Technology Support Team Lead at FinQuery, formerly LeaseQuery, where they are responsible for rebranding the desktop technical support function and fostering a culture of trust and support for employees. Demond leads and mentors a team that supports over 300 local and remote employees, handling hardware and software issues and serving as the escalation path for complex problems. Prior to their current role, Demond worked at TSYS as a Senior Technical Support Specialist, where they received recognition for their quick response during COVID-19 and led a LAN migration project. Demond O. also worked as a Technical Support Specialist II, providing support to over 450 employees and gaining expertise in computer hardware and software. Earlier in their career, Demond worked at NCR Corporation, where they held positions as a Technical Support Specialist II, Network Support Specialist, and Helpdesk Analyst. In these roles, they provided network and server support, implemented network rollouts, and handled various hardware and network issues for clients. Demond consistently demonstrated strong problem-solving skills and achieved high customer satisfaction.

Demond O. Jones holds an Associate's degree in Web Page, Digital/Multimedia, and Information Resources Design from Columbus Technical College. Demond O. also obtained the ITIL® Foundation Certificate in IT Service Management from PeopleCert in January 2023.