Yuliia B. is a seasoned professional in customer support and sales management, currently serving as the Team Manager of Global Customer Care Operations at Leaseweb since 2025. Previously, Yuliia led a customer support team at Tidio, where they focused on performance management and process optimization. Yuliia has extensive experience in quality assurance from roles at TTEC and TeleTech, where they enhanced customer experiences through data-driven insights and coaching initiatives. Yuliia holds a Bachelor's degree in Tourism and Recreation from the University of Economics in Cracow and a BA in English and Hindi Languages from Kyiv National Linguistics University.
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