Marlena Zboracka

Marlena Zboracka has extensive experience in customer care and fleet operations, currently serving as a Customer Care, Complaints, CRM and Fleet Operations Specialist for the Polish market at Leasys since July 2019. Responsibilities include managing contract closing, claims, modifications, personal data changes, takeovers, and insurance, while also addressing escalated customer requests and complaints in compliance with European and Polish laws. Prior roles include Customer Service Advisor at Innovaway and Capgemini, where Marlena provided technical support and optimized service processes in English, Russian, and Polish. Marlena began a career as an Office Assistant and Shop Assistant, demonstrating strong customer service skills. Education includes a Bachelor's degree in Philology with a focus on the Russian language from the University of Silesia in Katowice.