Michelle Ratcliff

Michelle Ratcliff is a Contract Specialist at Lectra, a position held since November 2019. Prior to this role, Michelle worked as a Service Renewal Advisor at Softchoice and as an Account Support Analyst at NCR Corporation, where responsibilities included analyzing sales and billing metrics and acting as a customer point of contact for discrepancies. Michelle’s career also includes significant experience at Oracle as a Services Support Renewal Representative III, managing service renewals for major universities and generating substantial revenue. Earlier roles at Sun Microsystems involved service revenue recovery, as well as Operations Manager duties overseeing regional administration. Michelle holds a BA in Business Administration from Governors State University.