Kyle Eddy

Kyle Eddy is an experienced professional in call center operations and management, currently serving as the Director of Contact Center Service & Operations at Lee Company since 2022. With a strong background in overseeing large teams and improving service quality, Kyle has effectively managed daily operations for both residential and commercial mechanical service delivery. Previous roles include Vice President of Call Center Operations at SPH Analytics, where oversight of an 800-agent multisite call center focused on enhancing the patient experience, and Senior Vice President of Consumer Direct Sales & Call Center Operations at PRIMARY CAPITAL, LLC, where responsibility included launching a new lending organization. Earlier experience includes transforming a high-volume insurance contact center at Assurant Specialty Property and building a multisite BPO call center at CoreLogic. Kyle holds a Bachelor of Science in Management.