Mark Garratt

Mark has spent over 33 years in marketing and CRM in a variety of high profile private and public sector organisations worldwide. In his early years, he was Marketing Director for Principality Building Society in Wales and Head of Customer Management for Royal & Sun Alliance (responsible for leading customer management for the launch of MORETH>N Insurance), before running his own CRM consultancy, helping over 35 companies worldwide to develop effective customer management practices.