Carl Hinchliffe

Carl Hinchliffe (CMgr MCMI) has extensive experience in customer service management, having worked at Leeds City Council since April 2005 in various leadership roles. As a Customer Services Team Leader/Manager, Carl has demonstrated expertise in developing key performance indicators, managing diverse teams, and implementing change management programs to enhance service delivery. Leadership of multi-agency teams in collaboration with emergency services showcases strong crisis management and partnership skills. Carl has actively contributed to numerous business improvement projects, facilitated training programs, and achieved high customer satisfaction ratings. Education includes Six Sigma Lean Management and a Level 5 Diploma in Leadership & Management, underlining a commitment to continuous professional development.