Yannick Hermeline

Yannick Hermeline is a seasoned technical support professional with extensive experience in Level 2 technical analysis and knowledge base documentation. Currently serving as the Responsable du support technique Clients at Lefebvre Dalloz since January 2015, Yannick also undertakes the role of Incident Manager (backup) while providing technical guidance for Editions Dalloz, Editions Législatives, and Editions Francis Lefebvre. Prior experience includes a tenure as a Level 2 support technician at EDITIONS DALLOZ from May 2006 to January 2015 and at Société Générale from May 2002 to March 2006, where technical analysis and knowledge base creation were primary responsibilities. Additionally, Yannick worked at Téléperformance, delivering technical support for Orange (formerly Wanadoo) on various networking technologies from September 1998 to March 2001. Educationally, Yannick holds a Licence in Économie from Université Paris 8, obtained between 1991 and 1996.