Raza Shariff

Raza Shariff has a diverse work experience spanning various organizations. Most recently, in 2021, they worked at Legal Aid Ontario as a Technical Lead, where they were responsible for establishing training manuals and implementing IT service desk scheduling. Raza also made significant improvements to the ticket closure process, reducing ticket volume and maintaining high customer satisfaction. Raza also managed vendor relationships and had expertise in managing network access and Active Directory.

Prior to that, Raza worked at Scotiabank from 2018 to 2021, where they held roles as a Technical Analyst and later as an Application Support Specialist. During their time at Scotiabank, they provided end-user support, configured and troubleshooted applications, and ensured software compatibility with operating systems. Raza also played a crucial role in resolving application vulnerabilities and errors.

Raza also has experience working at IBM as a Technical Analyst, where they provided end-user support, administered Microsoft server products, and supported various Microsoft applications and operating systems. Additionally, they worked at Numeris as a Telephone Interviewer, ISIJ as an IT Consultant, National Response as an Interviewer, Squared Solutions as IT Support and Operations, 24/7 Media Inc. as a Customer Relations Officer, HSBC as a Customer Service and Technical Support representative, and Sitel as a Tier III Subject Matter Expert for Bell Canada.

Throughout their work experience, Raza has demonstrated strong technical skills, problem-solving abilities, and a commitment to customer satisfaction.

Raza Shariff has a diverse education history. They obtained a Diploma in Computer Systems Networking and Telecommunications - CNS from Seneca College between the years 2016 and 2018. Before that, in 2008-2009, Raza completed a Post Graduate Diploma in Computer Applications from C.E.C. Raza also holds a Bachelor's Degree in Bachelor of Commerce, which was earned from JRN University from 2004 to 2007. Additionally, Raza attended Gautami Academy from 2002 to 2004 for their high school education, focusing on Civics Economics & Commerce. Prior to that, from 1992 to 2002, Raza attended St Celina High School for their high school education.

Outside of formal education, Raza Shariff has obtained several certifications. These include "Accelerate Incident Resolution with Predictive Intelligence" from ServiceNow, "Activate Chatbot Conversations Easily to Handle Unexpected Customer Call Volumes" from ServiceNow, "Microsoft Azure: Management and Security Essentials" from LinkedIn, "Microsoft Cloud Fundamentals: Administering Office 365 and Intune" from LinkedIn, "Zero - Touch Deployment with Surface Training for Partners" from Microsoft, "Exam Prep: Microsoft Azure Fundamentals (AZ-900)" from LinkedIn, "AWS Concepts" from Amazon Web Services (AWS), "Warranty Basics for Technicians and Profile Administrators (RWSW112)" from Lenovo, and "Warranty Service Authorization Exam (RWST016)" also from Lenovo. Raza also completed "Computer Applications" from Computer Education Center and "Multimedia & Design" from Sri Sai Multimedia, although the specific dates for these certifications are not provided.