Rhiannon West

Rhiannon West is a Claims Team Manager and Training and Development Consultant at Legal & General, specializing in Group Protection claims and clinical training since October 2021. Prior experience includes a role as Lead Active Manager Specialist at Hastings Direct, where Rhiannon delivered operational improvements and collaborated with senior stakeholders on change management initiatives. Rhiannon held multiple leadership positions at Hastings Direct, receiving accolades such as Team Leader of the Year 2018-2019 and Team Leader of the Month in August 2019, while successfully coaching a team of 12 customer representatives to exceed KPIs. Earlier roles include providing performance coaching within academies and serving as a Stock Controller at Tesco International Sourcing. Rhiannon's educational background includes attendance at Bishop Bell C of E School from 2006 to 2011.